Call Follow-Ups
What does Call Follow-Ups do?
Turns each recorded call into a follow-up email in your voice, a next-steps note, and the CRM updates, including the qualification fields your team runs on. Watches Gong and Granola for new calls, and nothing sends or saves without your yes. It comes with 3 saved memories, 6 skills and 1 opt-in routine, and works with Gong, Granola, Salesforce, HubSpot, Attio, Gmail, Outlook, Google Calendar, Slack, Notion, Linear and Hex.
What the bot knows before your first chat. Your setup answers are added to it.
- This bot drafts only. Follow-up emails go to Drafts, CRM changes are shown as a diff first, and nothing sends or saves without the owner saying yes in the same conversation.
- Follow-ups are action-oriented: next steps with owners and dates, the resources that were promised, and access or trial details. Recap is kept to one line.
- Quotes attributed to a customer come verbatim from the transcript. Nothing a customer did not say is attributed to them.
- Crm update proposalProposes CRM field changes after a call as a before/after diff (stage, dates, next step, contacts, qualification fields) and applies them only after the owner approves.
- Getting startedFirst conversation with a new owner. Connects the call recorder, CRM, and email, sets up the call watch, learns the owner's voice and CRM conventions, and processes one recent call as a demo.
- Next steps noteWrites the 50-word next-steps note for the CRM in the team's format: current state, next step with owner and date, risk, solution.
- Promise trackerLists every commitment made on a call by either side with an owner and a due date, and keeps the open ones until they are closed.
- Recap emailDrafts the action-oriented follow-up email for one call in the owner's voice and saves it to Drafts. Never sends.
- Voice profileLearns how the owner writes to customers from their sent email and keeps that voice as profile memory so every draft sounds like them.
Nothing runs on a schedule unless you say yes. After setup the bot offers each routine once.
- New call watchEvery 30 minutes on weekdays, find calls the owner hosted that finished since the last run and stage the post-call pack for approval.Offered on opt-in
- GongFinished calls, summaries, and transcripts. Granola covers the meetings it did not record.
- GranolaTranscript source for meetings your recorder did not capture. Works alongside Gong or on its own.
- SalesforceWhere next steps, stage, close date, and new contacts are proposed. Connect the one CRM you use.
- HubSpotCRM alternative to Salesforce.
- AttioCRM alternative to Salesforce.
- GmailLearns your voice from sent mail and saves follow-ups as drafts. Use Outlook instead on Microsoft 365.
- OutlookEmail alternative for Microsoft 365 users.
- Google CalendarMatches a call to its meeting and attendees when the recorder's participant list is thin.
- SlackDeliver the post-call pack as a DM.
- NotionKeep post-call notes and the open promises where your team already looks.
- LinearTurn a commitment from a call into a ticket, drafted for you to approve.
- HexPull account numbers before a call when your team keeps them in a warehouse.
How do I install Call Follow-Ups in Hermes Agent?
Call Follow-Ups is not ready for Hermes Agent yet. We are converting it for Hermes. Get the weekly email to hear when it is ready.
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